01Legal
Monaro Group
Monaro Group respects your privacy. This policy explains how we handle personal information when you use our website, contact us, or engage our commercial cleaning and facility services.
02Who we are
Monaro Group provides commercial cleaning and facility services from Fyshwick in the Australian Capital Territory, serving Canberra, Queanbeyan, Goulburn, Cooma, Batemans Bay and surrounding areas.
Contact: 16/24 Iron Knob St, Fyshwick ACT 2609 · 1300 653 304 · info@monarogroup.com.au
03Information we collect
We may collect personal information you provide directly, including your name, email address, phone number, business name, site address and the details of your enquiry or service requirements.
When you use our website we may also collect technical information such as IP address, browser type, device information and pages visited, through standard server logs or analytics tools configured for the site.
04How we use information
We use personal information to respond to enquiries, prepare quotes, deliver and manage contracted services, communicate about jobs and quality, send operational updates you request, and improve our website and service experience.
We do not sell your personal information. We do not use contact-form details for unrelated third-party marketing lists.
05Sharing and disclosure
We may share information with trusted service providers who help us operate (for example hosting, email delivery or analytics), only as needed to provide those services and under appropriate confidentiality arrangements.
We may disclose information if required by law, or to protect the rights, safety or property of Monaro Group, our clients or the public.
06Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage method is completely secure; please contact us if you believe your information has been compromised.
07Access and correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate. Contact info@monarogroup.com.au or call 1300 653 304 and we will respond within a reasonable time.
08Cookies and analytics
Our website may use cookies or similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.
09Changes to this policy
We may update this privacy policy from time to time. The updated version will be published on this page with a revised date. Continued use of the site after changes means you accept the updated policy.
10Contact
Questions about privacy: info@monarogroup.com.au or 1300 653 304.
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