01 About Monaro
Local at heart.
Built to deliver.
A local team with serious capability
Commercial cleaning,
made personal.
Monaro Group has operated in Canberra and the surrounding Monaro region for over 40 years. We provide cleaning, maintenance and strata services to businesses that value consistency, accountability and a fast local response.
Every client has a dedicated account manager responsible for keeping services on track and coordinating resources quickly when an urgent need arises.
For over 40 years, our local team has delivered reliable cleaning and facility services with direct, accountable support.
Talk to our local team
Responsive by design
Big capability.
Local accountability.
We clean nearly 200 commercial sites across the ACT and Queanbeyan. Our clients gain the systems and coverage of a large organisation, with direct access to a local team that can adapt quickly.
Large-scale systems backed by a responsive local team across the ACT and Queanbeyan.
across ACT & Queanbeyan
Trusted by businesses across Canberra and the region
See what our clients
are saying.
Read our reviews How standards stay high
Six layers of
active oversight.
Great service depends on supervision and clear communication. Our process keeps teams accountable and gives clients a direct path to resolution.
- 01
Time & attendance
Live attendance monitoring confirms teams are on site and flags missed shifts early.
- 02
Cleaner sign-off
Team members confirm scheduled tasks are complete and check their own work.
- 03
Weekly supervision
Area Managers inspect standards, provide feedback and arrange training where needed.
- 04
Monthly quality check
A scored site walk-through tracks the cleaning schedule and your satisfaction.
- 05
Escalation & action
Scores below the agreed threshold trigger senior review and a remedial action plan.
- 06
Senior review
Leadership reviews quality results and participates in formal KPI and SLA reviews.
More than the work on site
A better standard
for people and place.
Our Corporate Social Responsibility policy covers equality and diversity, equal rights and community benefit programs. It guides every service delivery centre and helps us contribute positively to the communities where we work.
Our commitment to equality, diversity and community benefit guides how we work and support the places we serve.