About Our Goulburn Commercial Cleaning Company

Monaro Group, our reputable commercial cleaning company, has been serving Goulburn and its neighbouring regions, including Canberra, Goulburn and Batemans Bay, for over 40 years.

As a local business, Monaro Group provides professional cleaning, maintenance, and strata services to businesses throughout the Monaro region. What sets us apart is our commitment to being a local entity that places your needs at the forefront. Each client is paired with an account manager who ensures your property maintenance and cleaning needs are met promptly. This account manager is also your point of contact for swift responses during emergencies, ensuring our resources are efficiently directed to your business.

Rest assured that Monaro Group is equipped to fulfil all your cleaning service requirements in Goulburn.

Our staff that service Goulburn businesses are locals that live in Goulburn.

Corporate Social Responsibility

At Monaro Group, our actions are guided by a comprehensive CSR (Corporate Social Responsibility) policy manual. This manual embodies core principles of equality, diversity, equal rights, and community betterment initiatives. We diligently uphold these CSR procedures across all our service delivery centres, allowing us to play an active role in enhancing the communities we operate within. This commitment is aligned with our overarching mission to provide outstanding cleaning solutions that not only meet but surpass the needs and expectations of our esteemed clients.

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Our Goulburn Commercial Cleaning Company’s Rich Legacy

For more than 40 years, Monaro Group has been an integral part of Goulburn’s landscape, establishing itself as a foremost provider of commercial cleaning and facility services. Our footprint extends to servicing nearly 200 commercial sites across the ACT and its neighbouring regions. Operating as a Cleaning and Facility Services Company, we offer the best of both worlds – the efficiency associated with larger corporations and the personalised attention of a local enterprise. This distinctive approach enables us to swiftly adapt to your unique requirements, providing a level of responsiveness and flexibility that larger managed companies often struggle to achieve.

Our diverse client base includes prominent law firms, medical and dental practices, educational institutions, and charitable organisations, as well as over a dozen premier commercial and industrial sites scattered throughout the ACT and its environs.

Organisational Structure

At Monaro Group, we place a strong emphasis on proximity and accessibility within our organisational framework, as evident from our commercial cleaning company structure chart. Our senior decision-makers are strategically situated close to the sites we serve, ensuring that we maintain a strong connection with our clients on a daily basis. This approach enables us to swiftly and effectively respond to any unexpected challenges that may arise.

Our success is built on a fundamental belief: effective supervision and transparent communication are essential for delivering exceptional service. Our team of Cleaning Supervisors holds a crucial role in overseeing cleaning operations across multiple designated sites. Your assigned Cleaning Supervisor will cultivate the day-to-day relationship with you and your staff, ensuring timely resolution of absences and keeping you well-informed about any significant operational matters.

Effective Team Supervision Approaches

We employ various strategies to ensure that our team is efficiently supervised:

  1. Time and Attendance Tracking: Our advanced software enables us to monitor the time and attendance of our cleaning staff, ensuring they are on-site as scheduled. It also alerts us promptly in case of any absences or “no-shows.”
  2. Self-Certification: As an additional layer of oversight, our cleaners confirm the completion of their tasks and verify their work through a sign-off process.
  3. Weekly Supervision: Your assigned Area Manager conducts weekly visits to assess standards, offer feedback, and provide necessary training to cleaners as needed.
  4. Monthly Quality Check: Using a Traffic Light system that generates a percentage score, the Area Manager conducts a monthly walk-through with you. This assessment covers all aspects of the cleaning schedule and records your satisfaction level.
  5. Escalation Protocol: If a Monthly Quality Check score falls below a predetermined threshold, the issue is escalated to the Contracts Manager and Managing Director for a thorough investigation. A remedial action plan is then implemented.
  6. Senior Management Review: Our Contracts Manager and Managing Director conduct a quarterly review of Monthly Quality Checks. Additionally, senior management is involved in cases where formal quarterly or six-monthly client reviews of performance against KPIs or SLAs are required.
  7. Client Feedback: We actively gather client feedback through a biannual online survey. This survey is distributed to all our clients, inviting them to provide insights on their likelihood of recommending us and suggesting areas for improvement.

At Monaro Group, we are dedicated to upholding the highest standards through vigilant supervision and continuous enhancement. Your input is valuable to us – please don’t hesitate to share your thoughts!

Managing Staff Absences

Many clients opt to outsource cleaning services to eliminate the complexities of arranging holiday and sick leave coverage for their cleaners. With a workforce exceeding 100 members, each Cleaning Supervisor keeps a roster of substitute cleaners who can be called upon, even on short notice, to ensure continuous service during staff absences. Additionally, we have mobile relief cleaners on standby for flexible coverage. In cases where finding cover presents challenges, our Cleaning Supervisors step in or keep you well-informed about temporary staffing adjustments. Ensuring uninterrupted cleaning services is a top priority at Monaro Group.

General Liability Insurance

Feel free to request our Certificate of Insurance, which provides comprehensive public liability coverage of up to $20 million.

Staff Training and Development

At Monaro Group, we place a strong emphasis on fostering the growth and expertise of our staff members. Our Learning Support package includes opportunities for day release and financial assistance to pursue relevant professional qualifications.

We are committed to maintaining a diverse and inclusive workforce, advocating for gender and ethnic equality. We actively encourage Indigenous community members to join our team.