About Our Cooma Commercial Cleaning Company

For more than 40 years, our commercial cleaning company, Monaro Group, has been proudly serving Cooma and the surrounding areas such as Canberra, Goulburn and Batemans Bay.

Monaro Group is a local company that provides professional cleaning, maintenance, and strata services, offering top-notch solutions to businesses. What sets Monaro Group apart is our dedication to being a local business that prioritises your needs. Each client is matched with an account manager who takes charge of ensuring your property maintenance and cleaning needs are met. This account manager is also your go-to person for prompt responses in case of emergencies, ensuring our resources are swiftly directed to your business.

Trust Monaro Group to cater to all your cleaning service requirements in Cooma.

Corporate Social Responsibility

At Monaro Group, we are guided by a comprehensive CSR (Corporate Social Responsibility) policy manual. This manual encompasses principles of equality, diversity, equal rights, and community enrichment initiatives. We diligently ensure that all our service delivery centres adhere to our CSR procedures, enabling us to actively contribute to the betterment of the communities we serve. This commitment goes hand in hand with our mission to provide exceptional cleaning solutions that not only meet but exceed the needs and expectations of our valued clients.

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The Historical Background of Our Cooma Commercial Cleaning Company

With a presence spanning over 40 years in Cooma, Monaro Group has solidified its reputation as a leading commercial cleaning and facility services provider. We extend our services to nearly 200 commercial sites across the ACT and surrounding regions. As a Cleaning and Facility Services Company, we offer you the advantages typically associated with larger organisations, all while maintaining the personalised touch of a local firm. This unique approach allows us to swiftly adapt and cater to your specific needs, a level of responsiveness and flexibility that larger managed companies often struggle to match.

Our diverse clientele comprises prominent law firms, medical and dental practices, educational institutions, and charitable organisations, as well as more than a dozen premier commercial and industrial sites throughout the ACT and surrounding areas.

Organisational Framework

Our company’s structure emphasises proximity and accessibility, as evidenced by our commercial cleaning company structure chart. The senior decision-makers in our organisation are strategically located near the sites we serve. Our streamlined framework ensures that we remain closely connected with our clients on a daily basis. This proximity guarantees a swift and effective response whenever unexpected challenges arise.

Our success is underpinned by a core belief: effective supervision and open communication are integral to delivering exceptional service. Our Cleaning Supervisors play a pivotal role in overseeing the cleaning operations across multiple assigned sites. Your designated Cleaning Supervisor will foster the day-to-day relationship with you and your staff, ensuring that any absences are promptly addressed and that you are kept well-informed about any significant operational matters.

Efficient Team Supervision Methods

We employ a range of strategies to ensure effective supervision of our team:

  1. Time and Attendance Tracking: Our cutting-edge software helps us monitor the time and attendance of our cleaning staff. This guarantees their presence on-site when scheduled and alerts us promptly in case of any absences or “no-shows.”
  2. Self-Certification: As a second layer of oversight, our cleaners confirm their completion of tasks and verify their own work through a sign-off process.
  3. Weekly Supervision: Your designated Area Manager conducts weekly visits to assess standards, provide feedback, and offer necessary training to cleaners as required.
  4. Monthly Quality Check: Using a Traffic Light system that generates a percentage score, the Area Manager conducts a scheduled monthly walk-through alongside you. This walk-through comprehensively examines all aspects of the cleaning schedule and records your level of satisfaction.
  5. Escalation Protocol: If a Monthly Quality Check score falls below a predetermined threshold, the issue is escalated to the Contracts Manager and Managing Director for a thorough investigation. A remedial action plan is then put into action.
  6. Senior Management Review: Our Contracts Manager and Managing Director conduct a quarterly review of Monthly Quality Checks. Additionally, senior management involvement is ensured in cases where formal quarterly or six-monthly client reviews of performance against KPIs or SLAs are necessary.
  7. Client Feedback: We also actively seek client feedback through a six-monthly online survey. This survey is distributed to all our clients, inviting them to provide insights on their likelihood to recommend us and offer suggestions for improvement.

At Monaro Group, we are committed to maintaining the highest standards through vigilant supervision and continuous improvement. Feel free to share your thoughts with us!

Absence Management

Clients often choose to outsource cleaning services to avoid the hassle of arranging holiday and sick leave cover for their cleaners. With a staff of over 100, each Cleaning Supervisor maintains a list of substitute cleaners who can be called upon, sometimes at short notice, to ensure uninterrupted service during staff absences. We also have mobile relief cleaners available for flexible coverage. If finding cover proves difficult, Cleaning Supervisors step in or keep you informed about temporary staffing changes. We prioritise maintaining a seamless cleaning service at Monaro Group.

General Liability Insurance

You can access our Certificate of Insurance, which encompasses public liability coverage of $20 million.

Staff Training and Development

We prioritise staff growth and skill enhancement through targeted training programs. Our Learning Support package offers day release and financial aid for pertinent professional qualifications.

We uphold diversity and inclusivity in our workforce, promoting gender and ethnic equality. We actively seek to include Indigenous community members in our team.